Refund Policy

Introduction

At ListFast, we strive to offer a seamless directory submission experience. Our refund policy ensures transparency in how Credits are charged, used, and refunded. Below, you will find detailed information about our credit-based system, refund terms, and the processes we follow to ensure fairness and reliability.

Definitions

• Credits: Virtual units purchased by users to facilitate directory submissions.
• Successful Submissions: Directory submissions completed as intended. These are non-refundable.
• Failed Submissions: Directory submissions that cannot be completed. Credits are automatically refunded.
• Submission Task: A batch of directory submissions initiated by the user. Each task deducts the required credits at the start.

1. Credit System Overview

ListFast operates on a Credit-based system. Users purchase Credits to initiate Submission Tasks. Credits are deducted at the start of a task and refunded if any Failed Submissions occur.

Credits can be purchased individually or in bundles. Purchased credits do not expire, offering flexibility to use them as needed for multiple tasks.

2. Credit Usage Policy

A specific number of Credits is required for each Submission Task. Credits are held at the start of the task and deducted as submissions are processed. Any unused credits from Failed Submissions are refunded immediately.

Example: If you select 10 directories for submission, 10 Credits are held until the task is complete.

3. Successful and Failed Submissions

Upon task completion, we provide a detailed report of Successful Submissions and Failed Submissions:

• Successful Submissions: Credits are fully utilized for these submissions. These are non-refundable.
• Failed Submissions: Credits are refunded automatically for submissions that cannot be completed.

Our system ensures that refunds for Failed Submissions are processed immediately, offering a hassle-free experience.

4. Refund Policy for Credit Usage

Credits used for Successful Submissions are non-refundable. Refunds are automatically provided for Failed Submissions to ensure fairness.

Each task summary provides full transparency, listing both Successful Submissions and Failed Submissions.

5. Purchasing Credits

Credits can be purchased as needed, with no expiration. Bulk purchases offer flexibility and cost savings. Policies regarding credit purchases are as follows:

• All credit purchases are final and non-refundable.
• Credits are non-refundable if used for Successful Submissions.
• Credits can be saved and used at any time.

6. Contact Us

For any questions or concerns, please contact our support team. We are dedicated to providing a transparent and fair user experience.

Email: support@listfast.dev